Terms & Conditions
NGJ Makeup and Hair is an independent company, offering a service to people seeking professional Hair and Makeup for weddings and special occasions. NGJ Makeup and Hair offers a high standard of care to clients; working with them to create their desired look. This document sets out the Terms and Conditions for the service provided.
It is the responsibility of the named person on the booking form to understand, agree, and accept responsibility for all booking conditions, including all payments due by specified dates. By proceeding to pay a deposit, you accept that you are entering into a contract and you agree to these terms and conditions.
As a mobile service all bookings will be held at a venue of your choice. Travel expenses are not included for the first 5 miles of the journey to your designated venue. Following this a mileage charge of 45 pence per mile for the return journey from your Makeup Artist / Hair Stylists location will apply. You will be expected to cover all costs for hotel accommodation where it is not practical to travel on the day of your wedding i.e. limited time available, or severe weather conditions have been forecast. In the event this is necessary these costs will be agreed with you (the client) beforehand.
A minimum booking of 3 people for hair and / or makeup is required.
All trials are to take place at a brides home or venue of her choice. Trials can be held weekdays, evenings and weekends. We will endeavour to book your trial at a day and time convenient to you, but this is strictly subject to availability. It is advisable to book your trial as early as possible to ensure the best chance of securing a desired date and time.
We reserve the right to cancel a booking following a trial, without a refund of the deposit, in circumstances where there is a mismatch in styles, approach, expectations and/or the client is uncooperative, not open to suggestions or makes any member of our team feel uncomfortable. It is advisable that you familiarize yourself with our bridal gallery (on the NGJ Makeup and Hair website www.ngj-makeup.com) and ensure you are confident our capabilities and style are appropriate before securing a booking. We strive to ensure that all participants are happy with the results of a trial before we leave however, In the unlikely event that you, or any of your bridal party, decide after your trial that you are not satisfied, you are asked to contact us immediately so that we can resolve the matter. Refunds, retrials, or cancellations without charges are solely at our discretion. Deposits and Payments: A non-refundable deposit of £25 is required to secure a booking date for your wedding day. This sum will be deducted from the final total payable for your wedding day booking. This sum is not a payment for your wedding trial which is charged separately. All payments will be taken via Bank Transfers prior to your trial or wedding day. Full payment for a trial or booking must be made in accordance with the following conditions:
- Wedding makeup/hair trials require full payment no later than 3 days before the date of the trial.
- Wedding day bookings must be paid no later than 3 weeks in advance of the agreed wedding date.
In the event these payment conditions are not met we reserve the right to cancel all agreed bookings/services. Further no refund will be made for any deposits paid and the full booking amount will still be payable by you (the client).
Cancellations / Changes to the booking
All contact, whether it be general enquiries or changes to a booking, must be from the bride only. Changes to your booking by adding another person onto your original booking can only be accepted if time/resources allow on your wedding day and we will require prior notice and payment due at the specified time. You are required to give a minimum of 3 months notice should you wish to reduce numbers or services booked on your wedding day. After such time the full amount for services cancelled will still be payable. All payments are the responsibility of the bride.
In the unfortunate event that you have to cancel your booking completely we require a minimum of 3 months notice. After such time the full amount will still be payable by the specified date. Deposits are non refundable.
If one of our team is unable to attend on the day, due to illness or unforeseen circumstances, we will immediately try to find an alternative freelance stylist/artist to stand in. If this is not possible we will ask for an earlier start time to accommodate original numbers, or will refund services, which are forfeited in part, or altogether, as a result. If a member of our team is made to feel uncomfortable in anyway, or mistreated, or if anyone becomes abusive/violent or displays any offensive behaviour, we have the right to cancel the contract without refund.
In the event of extreme weather conditions where the ‘Met office’ has issued a ‘Red’ warning, we reserve the right to cancel your booking. We will refund all monies as a gesture of goodwill, excluding trial costs and deposit.
Client Obligations – Trial and Wedding Day
You must ensure that our team will be working in a suitable environment with adequate lighting, electricity points, and hand washing facilities. Please ensure every member of your party is aware of timings on the day and that they need to be, and remain, available. You are to inform us of any allergies or reactions prior to, or after, any makeup application or hair styling. If no known allergies are stated we cannot be held liable for any reactions, injuries, losses, damage, costs, claims and actions that may occur to you or any other member of your party.
Prior to having makeup applied or hair styled please ensure you and your party are prepared, to avoid leaving the chair whilst we are working. On a wedding day, time is of the essence. Please ensure hair is clean, completely dry, and free from product. We advise washing the night before and avoiding heavy conditioners. If any of your bridal party have wet hair they will be expected to dry it thoroughly before we start. For their own safety please ensure that children are kept away from our styling tools and products at all times. Styling irons are extremely hot, and hazardous, and we will not be held responsible if a child is injured as a result of the parent or carer not being present.
In the event of delays experienced on the day
If we experience unforeseen delays which are out of our control refunds will not be given in the event that one or more services are forfeited as a result and no compensation will be offered if we overrun. If you are aware of factors, which could delay or hinder our journey, such as diversions, road closures, speed restrictions, match days, market days, satnav issues etc. please advise us as soon as possible so we can factor this into our route. No refund or compensation will be offered for delays caused by other wedding vendors, guests, or members of the bridal party. A minimum of 45 minutes will be allocated for hair or makeup application per person. If you suspect any member of your bridal party may pose as a challenge in any way, they are encouraged to have a trial to avoid potential delays on the day. NGJ Makeup and Hair reserves the right to change these Terms and Conditions. In the event that these are changed you will be informed.